Most warranty policies look identical on paper and behave differently in practice. The difference is usually one question: who pays the freight on a failed unit? For a lamp that costs a few dollars, return freight can exceed the value of the part, which is why our policy is replacement without return.
Warranty terms are set with the distributor, not negotiated per claim
What the policy covers
- 12 to 24 months depending on the model, stated on the quotation
- Direct replacement for a confirmed defect
- No return shipment of the defective unit
Across finished goods the defective rate is kept below 1%, which is what makes a no-return policy workable rather than generous.
Certification files kept on site
What to include in a claim
Four details settle most claims in one exchange:
| Item | What we need |
|---|---|
| 1 | Order number and invoice date |
| 2 | Model and socket |
| 3 | A photo of the lamp in the housing, and one of the failure |
| 4 | Quantity affected and the batch code from the carton |
What is not covered
Physical damage from a collision, water ingress after a housing was opened, and lamps run outside the stated voltage are outside the policy. These are rare, and they are the reason the terms are written down rather than agreed verbally at the trade fair.
Why this matters for a distributor
A distributor absorbs the first complaint, not the factory. A replacement-only policy means the buyer can resolve a claim without a return shipment, an inspection cycle and a credit note – the three steps where small claims usually stall.
Terms are set with the distributor when the account opens, and they do not change per claim.
Post time: Oct-30-2026
